Delivery Policy

Just to let you know.

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Delivery postcodes

Delivery is available to the following postcodes; S41, S42, S43, S44, S45, NG6, NG15, NG16, NG17, NG18, NG19, NG20, NG21, DE5, DE55 and DE75.

If your delivery postcode is not listed above but is within close proximity, please get in touch to discuss further before ordering.

Delivery costs

Delivery to NG17 is free. The delivery cost for all other postcodes listed above is £2.99. Delivery to NG17 is free. The delivery cost for all other postcodes listed above is £2.99. If you choose the NG17 option but your delivery postcode is not NG17, we will contact you kindly asking for payment of the delivery charge. Otherwise, we can arrange for you to collect your order on the delivery date you chose (subject to availability).

Standard delivery dates/times

Our standard delivery dates/times are listed below and apply to all of our grazing collections unless stated otherwise (exceptions include celebration grazing products such as Mother's Day etc. and some of our small gift collections/platter/bespoke/bulk orders.

 

Saturdays 10:00am-1:00pm

 

Contactless Delivery

When we deliver your item(s), please stay inside your home until we knock on the door/ring the doorbell. This will give us time to place the parcel at your front door and to step back 2 meters. You can then collect your item(s) from the doorstep.

What if I'm not in when you deliver?

We cannot be responsible for packages left at the delivery address/with a neighbour (if neighbour is in) if the recipient is not in. Please also take into consideration that our products are perishables and should be places in the fridge as soon as they are delivered to they are safe to eat. Therefore, please make sure you or someone is home to accept the delivery.

If you are ordering a product as a gift, the above still applies. Please ensure you notify the recipient of the delivery date and time window.

Collection

Collection is available from NG17 is is free.

Our standard collection dates/times are listed below and apply to all of our grazing collections unless stated otherwise (exceptions include celebration grazing products such as Mother's Day etc. and some of our small gift collections/platter/bespoke/bulk orders.

Fridays 2:00pm-4:00pm

Saturdays 8:30am-9:30am

We will contact you with regards to a collection time slot and further details after ordering.

If you this you might be late for your collection time slot, please get in touch with us as soon as possible. We may need to reschedule as we might need to leave the collection address to fulfil delivery bookings or to keep to government guidelines (in reference to social distancing and other customers).

Cancellations

Please read the cancellation information on each product listing before purchasing.

 

For for platters/bespoke/bulk orders, please see our FAQ's page or refer to your booking confirmation if you have already purchased the product(s) (as this will be most accurate to your booking type). 

By purchasing from our online shop or by purchasing any of our products through enquiring directly with us, you thereby agree to the above delivery policy.

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