FAQs

Got a question? The answer is here

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Covid-19 - Extra Measures

We are taking extra measures, not only when creating our grazing products but also during delivery. Some of these measures include; providing a contactless delivery service where possible, social distancing, wearing PPE, increasing cleaning activities, increasing hand washing (or using hand sanitiser between each delivery) and measuring staff temperatures before shifts.

Please see our delivery policy for more information on contactless delivery.

How do I order?

You can order our grazing boxes and platters directly on our website, just head over to 'Shop Collections'.

For bespoke or bulk orders, please send us an email detailing your requirements. There is a list of details to include in this email on our 'Bespoke Orders' page.

We can't wait to hear from you!

Do you offer refunds?

For details regarding cancellations/refunds on the products we sell directly on our website, please see the 'cancellations' information on the product listing.

For large grazing box orders/bespoke grazing box orders, the 50% deposit is non-refundable. Therefore, refunds will only be issued if full payment has been made.

If you have made full payment and wish to cancel, you will receive:

- A 50% refund of the full payment if you notify us 14 days before the date of delivery.

- After 14 days before the delivery date, we cannot issue refunds.

 

For example:

If the delivery date is the 15th of January, you would need to cancel the order on or before the 1st of January before 5pm.

Can you make substitutions for

dietary requirements?

Can you make gluten free substitutions?

We sure can! Just let us know when you order. Please note however, there is currently no gluten free option for our brunch, ploughman's or vegan boxes/platters. Please refer to the allergens section on each product listing.

I'm pregnant, can you make suitable substitutions so it is safe for me to eat?

Yes, we can make suitable substitutions if you are pregnant. Just get in touch and we can discuss

this further with you!

Can you cater for vegetarians and vegans?

We sure do! Check out our vegetarian and vegan options in our collections.

How long do the products stay fresh?

If you are not planning on tucking into your grazing item straight away, we advise placing it in your fridge (removing any cheese biscuits first) and consume

within 24-48 hours of delivery (24 hours for Sunny Sweet Brunch Box).

Platters should be place on a table or flat surface out of direct sunlight when served. Any leftovers should be discarded after no more than 4 hours of being on display.

I have an allergy?

We do our best to cater for dietary requirements and allergies. Please specify any dietary requirements or allergies when ordering.

Please note, although every care is taken in our kitchen, we do create our products in the same environment as all other products. This means there is a small possibility of cross contamination and therefore, the product may have come into contact and contain traces of the 14 allergens. We advise you do not order our products if you have any severe allergies.

Please also note we are not a nut free kitchen.

Are you insured and what certificates

do you hold?

Of course! We are fully insured, and a registered food business with our local council. We have very high standards when it comes to food hygiene and safety. That's why we currently hold a

5 star food hygiene rating!

We have also taken the Level 2 Food Hygiene and Safety for Catering course (EHO Approved) and Food Allergens Awareness course awarded by High Speed Training. Both of these courses are CPD certified and endorsed by the Institute of Hospitality.

Where do you deliver and how much

does it cost?

Please see or delivery policy for more information.

What if I am not in when you deliver?

Please ensure you are at the specified delivery address during the delivery time window. We cannot be responsible for packages that are left at the delivery address if the recipient is not in.

When you make payment to us for the product/service you are booking, you are confirming that you accept our delivery policy and take full responsibility for the successful delivery of your order.

If the item is a gift and you have ordered it to go straight to the recipient, please notify them when the item will be delivered.

Do you supply any plates and cutlery etc?

Yes, we can supply palm leaf plates, biodegradable cutlery and napkins sets (extra cost). They are listed alongside our products, should you wish to purchase them.

How do I pay for my order?

Grazing boxes, platters and cakes of cheese can be purchased directly on our website.

 

If you are purchasing a bespoke platter or a bulk order, you can pay for your order via bank transfer or PayPal. The details of how to do this will be detailed on your payment request that we will send to you,

once you have enquired.

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